About Face Anti-Aging Institute welcomes you to our practice. One of our goals is to have good communication with our patients, their families and/or caregivers. The following is a statement of our Financial Policy, which we will ask you to read, sign, and turn into our Front Desk prior to any treatment.
Free Consultations: Our goal is to speak with clients to understand their needs, educate them on our services and make recommendations about how we can help them. That’s why we offer free consultations and encourage clients to ask questions, get answers, and feel comfortable about their decisions. You may call to book a consultation to ensure you are seen at a specific time, or come by in your free time. Please note that we can’t guarantee walk-in consultations will be seen right away due to pre-booked reservations.
Payments: Payment for services rendered is considered the responsibility of the patient and is due at the time of service. We accept cash, Visa, Master Card, Discover, and American Express. We do not accept personal checks.
Reservations: To hold a reservation, you must provide a valid credit card number with an expiration date. A $50 deposit will be charged to your card at the time your appointment is made. This amount will be applied to the total amount of the service after you have completed your appointment at the scheduled time. If you choose not to go ahead with any services, we will refund the deposit back to your card.
Cancellations / Reschedule: If you need to cancel or reschedule your appointment, you must do so 24 hours before the time of your appointment, otherwise you will forfeit your deposit.
No shows/no calls: If you don’t show up for your appointment, you will forfeit your deposit.
Expiration dates: Packages expire 6 months after the purchase date (with the exception of large area laser hair removal patients). Sales and promotions do not apply as they will expire according to the specific rules and dates, which will be clearly defined in its communication.
Requesting a Tech: You may request a specific tech for your treatment, otherwise you may be scheduled with any of our medical techs or medical providers. Our male medical providers will always be assisted by a female employee for treatments such as Laser hair removal including bikini and Brazilian, lipotropic injections and Female Rejuvenation Clients.
Gratuity Policy: If you would like to show appreciation for the quality service provided by About Face clinical assistants, you may provide a tip by cash or credit card at the end or your treatment. Though it’s not expected, our clinical assistants work hard to provide a pleasurable experience for all of our clients and appreciate tips.
Military Discount: We are very proud to offer services near Ft Hood, the largest military installation in the world and appreciate the sacrifice those men and women make to protect our freedom. Mr. Garberich served in the army for 27 years and our staff is made up of military families. It is our pleasure to offer a 10% discount to all active duty, retired, and spouses. To enjoy the discount, clients must show a military ID. Military discount can’t be combined with other sales.
Release of information: I authorize About Face Anti-Aging Institute to release my medical health data to my primary health care physician, his/her office, hospital or other medical provider the necessary information in order to provide the standard of care as well as continuity of care.